Job description
We are looking for a responsible Operations Supervisor to oversee the workflow at our facilities. The role
is a complex one. He/She will not just be someone who supervises the work of others. A supervisor is also
responsible for coaching, resolving issues and serving as a link between their team and upper
management.
The ideal candidate will be a competent individual who will be able to guide and train employees. He/She
will be well-versed in processes under the role’s responsibility, and will be results-driven and focused.
The goal is to ensure that operations are carried out productively to ensure profitability and sustainable
growth.
Responsibilities
• Set goals for performance and deadlines in ways that comply with company’s plans and vision and
communicate them to their team
• Organize workflow and ensure that employees understand their duties or delegated tasks
• Monitor employee productivity and provide constructive feedback and coaching
• Receive complaints and resolve problems
• Maintain timekeeping and personnel records
• Pass on information from upper management to employees and vice versa
• Prepare and submit performance reports
• Decide on reward and promotion based on performance
• Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if
the need arises
Basic Requirements
• Over 3 months within Ashesi Global
• No unjustified absences in the last 60 days
• No critical complaints in the last 30 days
Desired Qualifications
• Experience as supervisor or relevant role
• Ability to learn a variety of job descriptions
• Excellent communication and interpersonal skills
• Outstanding organizational and leadership skills
• Good knowledge of MS Office
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