Job Posting QA WFH

We are looking for someone with: (mandatory)

• No tardies in the last month.
• No absences in the last month.
• No memos in the last month.
• No Actas in the last month.
• No errors reported from QA in the last 2 weeks.
• Understanding of Follow Ups.
• Understanding of Priorities and Deadlines.
• Medium/high level computer skills.
• 85% minimum English level (written and spoken).
• Listening skills.
• Attention to detail.
• Able to work with constant changes

Not mandatory:

• Any previous related experience.

The job:

• Listen to recordings to grade them based on score card.
• Participate on calibration meeting.
• Takes calls on Mondays, Tuesday, Wednesday and Thursday (and when required by queue).
• Helps out with trainees first calls and feedbacks.
• Sends report of job completed.
• Weekly report of score cards.
• Escalates calls to management when necessary.
• Stay up to date with information from the client.
• Knowledge of basic guideline information.
• Full knowledge of where to look for information, in documents and also in the system.

In order to apply for the job you must have all requirements, there will be interviews and after being selected, the person selected will start with a 3 months trial.