To help in situations with people that state that they are suicidal, please encourage them to call the suicide prevention line.
The number is 1-800-273-8255.
Please be as empathetic as possible with these types of callers, expressing concern while trying to get them to take the number. Advise them that you will be sending the message to the doctor but until they call back to call this number.
IF YOU ARE ASKED to change the contacted user or information for the user.
Ex: a Dr saying is not on call, getting wrong messages or that needs to change the phone number.
“I’m sorry we are a third party answering service and I am unable to make those changes.
Please contact the PerfectServe support center who will be able to assist you.”
If asked for a phone number please advise:
“I’m sorry, I am with an offsite third party answering service and do not have that number. Your facility will have their contact information.”
If they continue to push for assistance:
“I’m sorry I am unable to assist with that, the only thing I am able to do is send a message to the person listed to receive the message. If you would not like to send a message I would have to disconnect the call.”
If they are the doctor/person listed:
Please repeat that the facility should have the contact information.
If after 2 attempts with the above they are still adamant about getting phone number or issue
changed, advise:
“I’m sorry I am unable to assist with this situation and will have to disconnect the call.”
APPT – APPOINTMENT
BP – BLOOD PRESSURE
CHF – CONGESTIVE HEART FAILURE
COPD – CHRONIC OBSTRUCTIVE PULMONARY DISEASE
DC – DISCHARGE / DISCONTINUE
ESRD – END STAGE RENAL DISEASE
FX – FRACTURE
HD – HEMODIALYSIS
K – POTASSIUM
MD – DOCTOR
MED – MEDICATION
MEDREC – MEDICATION RECONCILIATION
MI MYOCARDIAL – INFARCTION
NP – NURSE PRACTITIONER
N-V (N-V-D) NAUSEA – VOMITTING – DIARRHEA
PA – PHYSICIANS ASSISTANT
PD – PERITONEAL DIALYSIS
PO – BY MOUTH
PRN – AS NEEDED
PT – PHYSICAL THERAPY
PTN – PATIENT
Q2H – EVERY 2 HOURS
QD – EVERY DAY
RE: – REGARDING
RN – REGISTERED NURSE
RX – PRESCRIPTION
SOB – SHORTNESS OF BREATH
USA – UNSTABLE ANGINA
UTI – URINARY TRACT INFECTION
WT – WEIGHT
If a patient is requesting to speak to a supervisor about a doctor not calling back, they should be advised that we are a third party answering service. All we
are able to do is submit another message, we do not speak directly with the physicians. These would have to be handled by the office.
Complaints about incorrect information or who is oncall need to be directed to the support center. Do NOT give them the phone number. The should have it
available, but it the caller is somewhere that Perfectserve doesn’t cover, the support center would not be able to assist. This is why the number should not be
given out.
Anyone else from any facility complaining about not receiving a call back in a reasonable amount of time should be directed to go through their internal
escalation processes.
(Updated 7.24.2018)
Adair County Health System
Advocate BroMenn Hospital
Advocate Christ Hospital
Advocate Condell Hospital
Advocate Eureka Hospital
Advocate Good Samaritan Hospital
Advocate Good Shepherd Hospital
Advocate Illinois Masonic Hospital
Advocate Lutheran General Hospital
Advocate Sherman Hospital
Advocate South Suburban Hospital
Advocate Trinity Hospital
Alegent Bergan Mercy Medical Center
Alegent Creighton Health
Alegent Immanuel Medical Center
Alegent Lakeside Hospital
Alegent Lasting Hope Recovery Center
Alegent Mercy Hospital
Alegent Midlands Hospital
Allegheny Health Network
Allegheny General Hospital
Allegheny Valley Hospital
Altamonte Hospital (Florida)
Alton Memorial Hospital
Alvarado Hospital
Alexian Brothers
Alvarado Hospital
AMITA Health Adventist Medical Center – Bolingbrook
AMITA Health Adventist Medical Center – Glen Oaks
AMITA Health Adventist Medical Center – Hinsdale
AMITA Health Adventist Medical Center – La Grange
Anderson Hospital – Mercy Health
Arnold Palmer Hospital for Children
Atrium Medical Center
Austell General Hospital
Baptist Medical Center East
Baptist Medical Center South
Baylor BUMC
Baylor Dallas
Baylor University
Beaumont Hospital Grosse Pointe
Bellevue Medical Center
Big Rapids Hospital – Spectrum Health
Blodgett Hospital – Spectrum Health
Blount Memorial Hospital
Butterworth Hospital – Spectrum Health
Christ Hospital
Christian Memorial Hospital – BJC Healthcare
Children’s Hospital
Clermont Hospital – Mercy Health
Clinton Memorial Hospital
Cobb Hospital – Wellstar
Columbia St. Mary’s
Community Hospital Long Beach
Crittenton Hospital Medical Center
Decatur County Hospital – Mercy Health
Douglas Hospital – Wellstar
Dr. P. Phillips Hospital
East Liverpool City Hospital
Edward Hospital
Excela Health Frick Hospital
Excela Health Latrobe Hospital
Excela Health Westmoreland Hospital
Fairfield Medical Center
Fairfield Health – Mercy Health
Fauquier Hospital
Florida Hospital South Sebring
Florida Hospital – Lake Placid
Fort Sanders
Franciscan Health Hammond
Genesys Regional Medical Center
Gerber Memorial Hospital – Spectrum Health
Harrison Medical Center
Health Central Hospital
Helen DeVos Children’s Hospital – Spectrum
Henry Ford Macomb Hospital
Henry Ford Warren Hospital
Herrin Hospital
Hoag Hospital Irvine
Hoag Hospital Newport Beach
Houston Methodist Sugar Land
Houston Methodist The Woodlands
Houston Methodist West Hospital
Houston Methodist Willowbrook Hospital
Jefferson Regional Medical Center
Jewish Hospital – Mercy Health
Kelsey Hospital – Spectrum Health
Kennestone Hospital – Wellstar
Kindred Hospital Lima
Kish Health Kishwaukee Community Hospital
Kish Health Valley West Community Hospital
Knoxville Area Community Hospital – Mercy Health
Latrobe Hospital – Excela Health
Lima Memorial Health System
Long Beach Memorial Center
Lourdes
Lucerne Pavilion
Ludington Hospital
Lutheran Hospital
Madison County Memorial Hospital – Mercy Health
Maranatha Manor – Sebring Florida
Marcum & Wallace Memorial Hospital – Mercy Health
McKeesport Hospital
Memorial Hermann Katy
Memorial Hermann Southeast
Memorial Hospital of Carbondale
Mercy Allen Hospital – Mercy Health
Mercy Defiance Hospital – Mercy Health
Mercy Health – Anderson Hospital
Mercy Health – Clermont Hospital
Mercy Health – West Hospital
Mercy Health – Fairfield Hospital
Mercy Health – The Jewish Hospital
Mercy Hospital of Anderson – Mercy Health
Mercy Hospital of Clermont – Mercy Health
Mercy Hospital of Fairfield – Mercy Health
Mercy Hospital West – Mercy Health
Mercy Lorain
Mercy Medical Center Centerville – Mercy Health
Mercy Medical Center Des Moines – Mercy Health
Mercy Memorial Hospital
Mercy Regional Medical Center – Mercy Health
Mercy St. Anne Hospital – Mercy Health
Mercy St. Charles – Mercy Health
Mercy St. Vincent Medical Center
Mercy Tiffin Hospital – Mercy Health
Mercy Willard Hospital – Mercy Health
Methodist Willowbrook Hospital
Miller Children’s and Women’s
Monroe County Hospital – Mercy Health
Morristown Hospital
Mt. Orab Medical Center
Munroe Regional Medical Center
Nebraska Medical Center
New Hanover Regional Medical Center
Nyack Hospital
Orlando Health Arnold Palmer
Orlando Health Dr. P. Phillips
Orlando Health Lucerne Pavillion
Orlando Health Orlando Regional Medical Center
Orlando Health South Seminole Hospital
Orlando Health UF Health Cancer Center Orlando
Orlando Health Winnie Palmer Hospital for Women and Babies
Orange Coast Memorial Medical Center
Our Lady of Angels
Palos Community Hospital
Paulding Hospital – Wellstar
Pender Memorial Hospital
Pennock Hospital
Park Ridge Hospital
Parkview Randallia Hospital
Park West Hospital
Piedmont Atlanta Hospital
Piedmont Heart Institute
Prattsville Baptist Hospital
Presbyterian Hospital
Provena Saint Joseph Medical Center
Providence Hospital Medical Center (also called Southfield)
Providence Park Hospital (also called Novi)
Quest Diagnostics
Queen City Medical Center
Reed City Hospital – Spectrum Health
Rookwood Medical Center
Saddleback Memorial Laguna Hills
San Jacinto Methodist Hospital
Seton Medical Center Austin
Sharp Grossmont Hospital
Southern Illinois Healthcare Herrin Hospital
Southern Illinois Healthcare Memorial Hospital of Carbondale
Southern Illinois Healthcare St. Joseph Memorial Hospital
Silver Cross Hospital
South Lake Hospital
South Seminole Hospital
Spectrum Health Big Rapids Hospital
Spectrum Health Blodgett Hospital
Spectrum Health Butterworth Hospital
Spectrum Health Fuller St.
Spectrum Health Gerber Memorial Hospital
Spectrum Health Kalamazoo St.
Spectrum Health Kelsey
Spectrum Health Ludington Hospital
Spectrum Health Outpatient/Ambulatory Care
Spectrum Health Reed City Hospital
Spectrum Health SHMG Offices
Spectrum Health United
Spectrum Health Zeeland
Spectrum Health Helen DeVos Children’s
Springfield Regional Medical Center
St. Alexius Hospital
St. Elizabeth Healthcare Edgewood
St. Elizabeth Healthcare Florence
St. Elizabeth Healthcare Ft. Thomas
St. Elizabeth Boardman Hospital – Mercy Health
St. Elizabeth Youngstown – Mercy Health
St. John Hospital and Medical Center
St. John Macomb
St. John Oakland
St. John River District Hospital
St. John Medical Center Tulsa
St. Joseph’s Medical Center Stockton
St. Joseph of Orange Medical Center
St. Joseph Outpatient Surgery Howland – Mercy Health
St. Joseph Warren Hospital – Mercy Health
St. Jude Medical Center
St. Mary’s Evansville
St. Rita’s Medical Center
St. Vincent Evansville
St. Vincent Anderson Regional Hospital
Stamford Hospital
Tanner CTN – Carrolton
Tanner HIG – Higgins
Tanner VR – Villa Rica
Tanner WIL – Willowbrook
Tennova
The Christ Hospital
The Jewish Hospital – Mercy Health
UnityPoint Trinity Bettendorf
UnityPoint Trinity Moline
UnityPoint Trinity Muscatine
UnityPoint Trinity Rock Island
University of Florida (UF) Health Cancer Center
Univeristy of Florida (UF) Lake Placid
University of Tennessee Medical Center
U.S. Renal of Van Nuys
Van Diest Medical Center – Mercy Health
Wayne County Hospital – Mercy Health
Westmoreland Hospital – Mercy Health
West Hospital – Mercy Health
WellStar Cobb Hospital
WellStar Douglas Hospital
WellStar Kennestone Hospital
WellStar Paulding Hospital
WellStar Windy Hill Hospital
Winnie Palmer Hospital for Women and Babies
Zeeland Community Hospital – Spectrum Health
A – ei – ALFA
B – bi – BRAVO
C – ci – CHARLIE
D – di – DELTA
E – i – ECHO
F – ef – FOXTROT
G – yi – GOLF
H – eich – HOTEL
I – ai – INDIA
J – yei – JULIETT
K – kei – KILO
L – el – LIMA
M – em – MIKE
N – en – NOVEMBER
O – ou – OSCAR
P – pi – PAPA
Q – kiu – QUEBEC
R – ar – ROMEO
S – es – SIERRA
T – ti – TANGO
U – iu – UNIFORM
V – vi – VICTOR
W – dabliu – WHISKEY
X – ex – XRAY
Y – uai – YANKEE
Z – zi – ZULU